FAQ

What sizes do you offer?
What sizes do you offer?
We currently offer sizes ranging from Small (SM) to Extra Large (XL), depending on our vendors. If there’s demand for additional sizes, we’re happy to consider accommodating in the future

 

 

What types of clothing do you offer?
We provide a diverse selection of women's clothing, including dresses, tops, bottoms, outerwear, jumpsuits, and accessories. From casual looks to formal attire, we have the perfect styles for every occasion.

 

How do I know which size to choose?
We understand that every body is unique—slender, curvy, petite, or anywhere in between. To help you find the perfect fit, we provide detailed information about the material (stretchy, non-stretch, cotton, polyester, rayon, etc.). If you're between sizes, consider sizing up or down depending on your comfort preference.  

 

What if an item is out of stock?
You can sign up for notifications to be alerted if it becomes available again. Please note that some items are limited edition and may not be restocked once sold out.                               

 

What is your return policy?
We accept returns for exchanges or store credit only; full refunds are not available. Items must be in their original condition. Once we receive and inspect the returned package, we’ll notify you via email or SMS. Approved returns are processed within 48 hours for store credit. For more details, please review our full return policy. read here

 

How long does shipping take? 

Standard U.S. shipping usually takes 5-7 business days. International shipping typically takes 6-10 business days via USPS. Expedited shipping options are available at checkout for faster delivery.

How do I place an order?
Placing an order is simple! Just add your favorite items to your cart and follow the checkout process on our website.

 

Do you ship internationally? 

Yes, we do! Delivery times and shipping costs vary by destination. Please refer to our shipping policy for more details.

 

What are your shipping options?

We offer both standard and expedited shipping. Costs and delivery times are calculated at checkout based on your location and selected method.

 

Can I track my order?

Yes! Once your order is shipped, you'll receive a tracking number via email or SMS. Use it to track your order on our website or the carrier's website.

 

How can I ensure the authenticity of Calypso Colours custom designs?
For our in-house designs, including hoodies, sweatshirts, and t-shirts (coming soon), we recommend purchasing directly from our website. If you have any questions, feel free to contact us for verification. info@calypsocolours.com.

 

Do you offer discounts or promotions?

Yes, we do! Sign up for SMS or email notifications after your first purchase to stay updated on our latest deals and exclusive offers.

  

What payment methods do you accept?

We accept all major credit cards, shop pay, PayPal, and other secure payment options listed at checkout.

 

How do I care for my Calypso Colours clothing? 

Each item comes with specific care instructions on the label. Generally, we recommend washing your garments in cold water and air drying to maintain their quality.

 

What materials are your clothes made from?

Our clothing features materials like cotton, linen, and synthetic blends. Detailed material information is provided on each product page.

 

Can I change or cancel my order after it has been placed?

Yes, but please contact us within 2 hours of placing your order. Once processing begins, changes or cancellations may no longer be possible, but we’ll do our best to assist you.

 

Do you offer gift cards? 

Yes, we do! Our gift cards are available in amounts ranging from $50 to $500, making it easy to give the gift of stylish fashion for any occasion. 

 

What should I do if I receive a damaged or incorrect item?
If this happens, contact us right away at info@calypsocolours.com with your order number and a photo of the item. We’ll promptly arrange a replacement or issue store credit.

 

Can I change or cancel my order after it has been placed?
Yes, but please contact us within 2 hours of placing your order. Once processing begins, changes or cancellations may no longer be possible, but we’ll do our best to assist you.

 

Can I combine multiple orders into one shipment?

If you've placed multiple orders and would like to combine them into one shipment, please contact us as soon as possible within 2 hours. We'll do our best to accommodate your request if the orders haven't been processed yet.

 

Do you offer a loyalty program?

As of now we don't, have a loyalty program on our website.

 

Can I request a custom order?

No, we do not accept custom order requests. However, we do offer select custom-designed items, including t-shirts, hoodies, and sweatshirts, created exclusively by us.

 

What should I do if I forget my account password?

If you forget your password, click the "Forgot Password" link on the login page. You'll receive an email with instructions on how to reset your password.

 

Do you offer any styling tips or outfit suggestions?

Yes, check out our blog and social media pages for styling tips, outfit suggestions, and the latest fashion trends. You can also sign up for our newsletter for exclusive fashion advice.

 

How can I leave a review for a product?

We value your feedback! Simply visit the product page of the item you purchased and click on the "Write a Review" button. You can also leave a review through the email request we send after your purchase.

 

Can I save items in my shopping cart for later?

Yes, items added to your shopping cart will be saved for a limited time. Make sure to log in to your account to ensure your cart is saved across devices.

 

How can I contact customer service? 

 

You can reach our customer service team via email at info@calypsocolours.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.

 

Where are you located?

Our boutique is based in North Carolina. However, we operate primarily online to serve customers worldwide.

 

Why is the shipping address on my package different?
While most of our clothing ships from our warehouse in North Carolina, we’ve partnered with trusted U.S.-based suppliers to bring you the latest trends directly from their curated collections. Rest assured, these pieces meet our high standards for quality and style and are delivered with the same care you expect from Calypso Colours..  

 

What is pre-order?

A pre-order is a way to reserve and purchase an item before it’s available in stock. When you place a pre-order, you pay for the item in advance, and we ship it to you as soon as it arrives. This ensures you get your favorite styles before they sell out.

Q: How does the pre-order process work?

A: When you place a pre-order, you're securing an item that is not yet available but will be shipped as soon as it arrives in our stock. This allows you to reserve popular styles before they sell out. Estimated delivery times are provided on each pre-order item page.

Q: What if the estimated delivery date changes?

A: We’ll keep you updated on any changes to the delivery timeline. Occasionally, due to unforeseen circumstances, delivery dates may shift, but we’ll make every effort to keep you informed and updated.

Q: When will I be charged for a pre-order?

A: You’ll be charged at the time of purchase to reserve your item. This ensures your order is secured, and we’ll send you a confirmation once your item is on its way!

Q: Can I cancel a pre-order?

A: Yes, you can cancel your pre-order as long as the item has not yet shipped. Please contact our customer service team to assist you with cancellations.

Q: Who are the models featured in the pre-order images?

A: The models wearing pre-order items are provided by our vendors with permission for use on our site. While these images help showcase the fit and style, they are not affiliated with Calypso Colours.

 Here's how it works:

• Browse: Explore our pre-order collection and select the styles you love.
• Order: Place your pre-order, and we'll ensure your items are reserved just for you.
• Receive: As soon as the collection arrives, your order will be shipped directly to your doorstep.                                                                               

Note: Payment is required at the time of pre-order. Expected delivery dates are provided for each item, and we'll keep you updated every step of the way.